Maintains the learning environment to ensure quality and/or sound pedagogy.Provides encouragement and guidance to foster student success.Encourages student participation in out-of-class activities.Helps students build peer support networks.Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies). ![]() Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.Uses appropriate words and tone, and correct grammar.Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.Demonstrates the ability to express information clearly and concisely in writing.Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.Follows up with customers on outstanding requests in a timely manner.If further actions need to be taken, advises customers of realistic timeframes for a response to their request.Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.Respectfully ascertains customer's needs and determines appropriate response.(Customers can be students, external constituents, employees, or university guests.) Focuses on customer's needs and expectations.Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.Treats others with courtesy, respect, and dignity in the workplace.Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.Possesses required job skills and knowledge.Respects and complies with department and university policies, procedures, and work rules.Accepts responsibility for his/her actions.Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.Promptly responds to changes in work priorities and/or unexpected circumstances or situations.Displays a positive attitude to encourage others.Views changes as opportunities for learning and professional development.Open to changes in operational procedures, technology, and/or organizational structure.Willingly adjusts to changing work assignments or conditions.Arrives to work on time prepared and ready to contribute.Does due diligence to complete projects within specified timeframes and/or fulfill commitments. ![]() Willing to accept new projects and/or commitments.Takes responsibility to accomplish job assignments within reasonable deadlines.Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.Accepts responsibility for his/her commitments to the university. ![]()
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